Joyce Lin
Montpelier, VT
System Administrator
Montpelier Express

Facilitated 11% downtime decrease by migrating RaQ4 servers to Linux server
Write PowerShell scripts to ensure smooth server functions
Monitor alerts, perform audits, evaluate results and make configurations as needed to increase uptime
Create and maintain secret/SCI lab, network configurations
Collaborate with QA, infrastructure, support and development teams to configure automatic updates for clients
Provide escalated support for support department; manage employee and client issues; reduced ticket queue by 13%
Troubleshoot and resolve server and network issues; document process for future use
System Administrator
Jagged Peak

Set up 200+ accounts and workstations, both in person and remote
Maintained and updated LANs, WANs and internet systems; managed audits and testing
Oversaw software/hardware/server updates and migrations to maintain system security
Performed system configuration to optimize infrastructure
Assisted in support in on call rotation, reducing client wait times by 32%
Junior System Administrator
Garth Enterprises

Performed regular data backups to ensure security and maintained archives
Provided desktop support for company, performed remote troubleshooting, documented issues and resolutions
Managed user permissions, created two-factor authentication to increase security; reduced threats by 21%
Began gaining skills in SQL, PowerShell and Oracle
  • Experience in identifying and resolving security issues
  • Proficient in Linux
  • Microsoft OS and Oracle-proficient
  • Oracle-advanced
  • Excellent attention to detail
  • Ability to work with a team and as an individual
  • Ability to explain technical ideas in simple terms for nontechnical coworkers and clients
  • Attention to detail when working on complicated tickets
Bachelor of Science in Information Systems
University of Vermont
  • English: Conversational