Austin, Texas
Bachelor of Science
University of Pennsylvania
Customer Service Supervisor
Vandelay Department Store Austin, Texas

Manage all customer-related activities in the store and supervise up to eight sales associates at a time
Collaborate with the sales team to find solutions for various customer issues
Document any flaws found in sales procedures and report them to upper management
Enhance sales associate productivity by an average of 13 percent each year by constantly improving sales techniques and sales procedures based on customer feedback
Create a new sales associate integration manual and helped new employees successfully learn their work responsibilities quickly
Review resumes for sales-related positions, conduct interviews with candidates and select the candidates who best fit the role
  • Strong leadership and teamwork skills
  • Effective communication skills, both written and verbal
  • Dedication to customer satisfaction
  • Relevant technical and computer skills
  • Staff training and development skills
  • Ability to keep operational costs within the allocated budget
  • Spanish: Conversational
  • French: Conversational
  • English: Conversational