Jenna Robinson
Wilmington, Delaware
  • Inventory management
  • Retail management
  • Budgeting
  • Cash registers
  • Customer relations
  • Sales reports
  • Interpersonal relations
  • Communication
  • Customer service
Store Manager
Stacy's Retail Stores

Achieved a record-breaking annual revenue target of $15 million and profitability targets in the first year through sound management practices, including staff training, social media ads and prompt customer complaints resolution
Research, recruit and negotiate new supply contracts, resulting in reduced order fulfillment time, lower logistic costs, more affordable prices and a 25% increase in sales
Expand product lines by 30% and offered year-long special promotions, increasing customer satisfaction by 35% and boosting revenues by 40%
Hire, train and mentor 15 employees on customer service, cash handling, revenue generation and store administration best practices to improve performance and enhance customer satisfaction
Design and implement an online store and multi-channel electronic payment system, boosting revenue by 25% in the first year while increasing cashless transactions by 80%
Supervise bookkeeping and payroll functions
Store Manager
Percy's Home Supplies

Managed the daily operations of the store, including supervising 10 retail staff
Designed and implemented new promotions to increase sales, store revenue and customer satisfaction
Collaborated with local vendors and suppliers to improve community relations, reduce running costs and boost profitability
Increased product lines by 20%, resulting in more choices for customers and a 10% increase in sales
Introduced an innovative inventory management software that improved product availability, stocking and reduced cost
Created a coordinated social media campaign to boost brand awareness, increase engagement and improve the resolution of customer complaints
Bachelor of Science in Business Administration
The University of Delaware
  • English