Chicago, IL
  • Organizing medicine in the supply room
  • Basic medical knowledge to better serve customers
  • Attention to detail to assist in the filling of prescriptions
  • Friendly and empathetic customer service
Lead Technician
The Corner Store

Manage a team of 12 Pharmacy Technicians, setting customer service and backroom organization standards to improve average service time by 27%
Create and manage staff schedules, factoring in all employee's needs and availabilities to ensure full coverage on all shifts while maintaining high employee morale
Speak with customers to assist with disputes and offer solutions to problems related to the filling of customer prescriptions
Communicate with doctor's offices to manage unclear prescriptions and ensure that all customers receive the right medication
Sign for and organize all incoming medication shipments to ensure that all medicine is accounted for and safely stored
Pharmacy Technician
Alpha Care Pharmacy

Received and filled customer prescriptions via fax, then filed prescriptions into alphabetized containers for easy access
Greeted customers as they approached pharmacy counter, received prescriptions then filled prescription or retrieved previously filled containers
Answered phone calls from both customers and medical practices to facilitate daily activities in the pharmacy
Explained medication provided to customers in accordance with usage descriptions provided alongside the prescription in order to help the customer safely use their filled prescription
Contacted insurance providers in the event of customer confusion over coverage to confirm customer's options prior to filling prescription
Pharmacy Intern
Newton Convenience

Worked the register, taking customer names and prescriptions and retrieving prepared prescriptions or delivering the prescription to technician for filling
Organized medication room, monitoring stock levels of all medications and recommending resupply when needed to ensure no medication ran out
Shadowed a Pharmacy Technician during fulfillment to learn through firsthand observation
Provided translation services for customers who were not fluent in English, taking advantage of my diverse range of linguistic studies during college to facilitate communication with the pharmacy staff
Bachelor of Science in Chemistry
Northwestern University
  • Spanish
  • German
  • French
  • English