Judy Hawk
judyhawk@email.com / New York, NY
Medical Receptionist
Merry Medical Center

Tasked with greeting each patient, checking them in and providing outstanding customer service
Handle a variety of office and administrative tasks in a high-volume medical practice
Coordinate physician and nurse schedules to accommodate all patients in a timely manner
Collect co-payments, insurance information and other methods of payment
Help schedule diagnostic testing
Provide patients with details to sign up for the patient portal
Stay in compliance with all HIPAA rules and regulations
Help to update client records to the new digital system
Answer busy multi-line phone throughout the day
Keep the front office area clean and tidy
Contact patients to cancel, schedule and reschedule appointments
Medical Receptionist
Rainbow Bright Pediatrics

Tasked with collaborating with one other receptionist to ensure all tasks were efficiently completed
Maintained courteous and professional tone while speaking to patients, parents and other employees
Managed busy multi-line phone, spoke with parents to schedule, cancel and reschedule appointments for their children
Attended monthly meetings to better understand the needs of the practice
Created a more efficient schedule for managing lunches and breaks
Helped organize awards ceremonies to honor staff on all levels of the organization
Helped create a new play space for patients and their siblings
Helped establish new self-check-in system
Spoke with parents on how to limit the spread of infection while in waiting areas
Provided patients with stickers and other prizes after appointments
Managed inventory of all office supplies
Observed patient confidentiality, stayed in compliance with all HIPAA rules and regulations
Collected insurance details, co-payments and other forms of payment to cover appointment costs
  • CPR certified
  • Creative problem solving
  • Highly tech-savvy
  • Excellent interpersonal skills
  • Data entry and scheduling skills
  • Great attention to detail
  • Social media management
  • Highly empathetic to patients and families
High School Diploma
Lofton High School
  • English: Conversational