Customer Service
(123) 123-1234
1000 Customer Service Street
Resume City, Washington

I have over 10 years of customer service experience working with top industry performers, where I regularly exceeded quarterly sales targets. In my current position at Appliance Company, I have a customer service satisfaction rating of 4.6 out of 5 stars and I was distinguished as a “Top Earner” by corporate management from 2015 to 2017.

Employment History
Cash Management Associate
Appliance CompanyCity, State
  • Oversees and maintains customer satisfaction through processing between diverse departments within Appliance Company in City and abroad
  • Maintains an exceptional 4.6/5 stars in randomly taken customer service surveys
  • Recognized as a “Top Earner” by corporate management from 2015 to 2017
Customer Service Specialist
Medical System CompanyCity, State
  • Managed multiple national accounts and oversaw regular transactions for large-scale purchases
  • Resolved time sensitive customer service issues in time sensitive situations quickly and efficiently
Customer Service Associate
Metal Foundry CompanyCity, State
  • Excelled at conflict resolution, problem solving customer complaints, fixing order problems and errors, and provided detailed product informatio
  • Fulfilled over 2,000 product orders each year in-person, online, and over the phone
  • Received distinguished “Employee of the Month” plaque in 2004, 2005, and 2008
Professional Skills
  • SAP
  • Customer Service
  • Oracle
  • Problem Resolution
  • Policy Process Engineering
  • Six Sigma Green Belt
  • Sales Account Management
  • Typing Speed 55wpm
  • Business Writing Skills
  • Business Acumen
Leveraging Sales and Negotiations Certificate
Online College City, State
Bachelor of Arts
State University City, State
High School Diploma
State High School City, State
  • English
  • Spanish